Cleopatra Casino Privacy Policy

At Cleopatra Casino, we take your privacy and the protection of your personal data seriously. This Cleopatra Casino privacy policy explains how we collect, process, store and protect your personal information when you use our platform at cleopatra-online-au.com. We are fully committed to complying with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable.

By registering an account and using Cleopatra Casino, you acknowledge that you have read and understood this privacy policy and consent to the practices described herein. If you have any questions, our Data Protection Officer is available at [email protected].

1. Who We Are — Data Controller

Cleopatra Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, we determine the purposes and means by which your personal data is processed. Our platform is available at cleopatra-online-au.com, and we are responsible for ensuring that your user data is handled lawfully, fairly, and transparently.

For all data protection and privacy-related enquiries, you may contact our Data Protection Officer at:

Email: [email protected]
Support: [email protected]
Live Chat: Available 24/7 via the website

2. Personal Data We Collect

Cleopatra Casino collects various categories of personal information to provide you with a safe, secure and personalised gaming experience. The data collection categories include:

2.1 Identification Data

Full name, date of birth, gender
Government-issued ID (passport, driver's licence)
Proof of address documents
Username and account credentials

2.2 Contact Information

Email address
Phone number
Residential address

2.3 Financial Data

Payment method details (card numbers, e-wallet IDs)
Transaction history (deposits and withdrawals)
Bitcoin, Ethereum, and Litecoin wallet addresses
Bank transfer details

2.4 Gaming Activity Data

Game history, session duration, bet amounts
Bonus usage and wagering activity
Win/loss records
Responsible gambling tool usage

2.5 Technical Data

IP address, device type, operating system
Browser type and version
Login timestamps and session data
Mobile device identifiers

2.6 Communication Data

Customer support conversations (live chat, email)
Survey responses and feedback
Marketing preferences

3. How We Collect Your Data

The Cleopatra Casino data collection process occurs through several channels:

Direct collection: Information you provide when registering, depositing, or contacting support
Automated collection: Technical data gathered via cookies, log files and tracking technologies
Third-party sources: KYC/AML verification providers, payment processors, and fraud prevention services
Gameplay data: Automatically recorded during your gaming sessions

4. Purposes of Data Processing

At Cleopatra Casino, your personal data is processed for the following purposes:

Purpose	Description	Legal Basis
Account Management	Creating and maintaining your Cleopatra Casino account	Contractual necessity
Service Provision	Providing access to 4,000+ games and platform features	Contractual necessity
KYC/AML Compliance	Identity verification before your first withdrawal	Legal obligation
Data Security	Fraud detection, account protection, 256-bit SSL encryption	Legitimate interests
Responsible Gambling	Monitoring gaming activity and applying self-imposed limits	Legal obligation
Marketing Communications	Sending promotional offers and bonus notifications (with consent)	Consent
Service Improvement	Analytics and platform optimisation	Legitimate interests
Payment Processing	Processing deposits and withdrawals via PayID, cards, crypto	Contractual necessity

5. Cookie Policy

The Cleopatra Casino cookie policy describes how we use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device when you visit our platform. They help us deliver a better, more personalised experience.

5.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality, login sessions, security	Session / Persistent
Analytical Cookies	Track page visits and usage patterns to improve performance	Up to 2 years
Functional Cookies	Remember language preferences, display settings and game history	Up to 1 year
Marketing Cookies	Deliver targeted promotions and track advertising effectiveness	Up to 1 year

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies may affect certain features of the Cleopatra Casino platform. For full details, see our dedicated cookie policy section in your account settings.

6. Sharing Your Data with Third Parties

Cleopatra Casino does not sell your personal data to third parties. However, we may share your user data with trusted partners in the following circumstances:

Payment Processors: Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, PayID, and cryptocurrency platforms to process transactions
KYC/AML Providers: Identity verification services to comply with legal obligations
Regulatory Authorities: Government and gaming regulatory bodies where required by law
Fraud Prevention Services: Third-party services that help us detect and prevent fraudulent activity
Technology Partners: Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, and others who require session data to deliver games
Customer Support Tools: Platforms used to manage live chat and email communications

All third-party partners are required to handle your personal information in accordance with applicable data protection laws and our strict confidentiality standards.

7. International Data Transfers

As Cleopatra Casino operates internationally, your personal data may be transferred to and processed in countries outside Australia. When such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions recognised under Australian and international data protection frameworks. We are committed to maintaining the highest levels of information security regardless of where your data storage occurs.

8. Data Security

The Cleopatra Casino data security framework is built on industry-leading technologies to protect your personal information:

256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using military-grade protocols
Firewalls: Advanced firewall systems protect our servers from unauthorised access
RNG Certification: Our games are certified by independent laboratories for fairness and information security
Access Controls: Strict internal policies limit access to personal data to authorised personnel only
Regular Audits: Our data security systems undergo regular third-party security audits
KYC Verification: Mandatory identity verification before the first withdrawal protects against account fraud

Despite these measures, no system can guarantee 100% confidentiality. We strongly encourage players to use strong passwords and to contact us immediately at [email protected] if they suspect any unauthorised access to their account.

9. Data Retention

Cleopatra Casino retains your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy. Our data storage periods are as follows:

Data Type	Retention Period	Reason
Account Data	Duration of account + 5 years	Legal and regulatory requirements
Transaction Records	7 years minimum	AML compliance and tax obligations
KYC Documents	5 years after account closure	Regulatory obligation
Customer Support Records	3 years	Service quality and dispute resolution
Marketing Preferences	Until consent withdrawn	Consent-based processing
Technical/Log Data	12 months	Security monitoring

10. Your Privacy Rights

As an Australian player, you have comprehensive privacy rights under the Privacy Act 1988 and the Australian Privacy Principles. The Cleopatra Casino privacy rights framework ensures you can exercise the following rights:

Right of Access: Request a copy of all personal information we hold about you
Right to Correction: Request that inaccurate or outdated personal data be corrected
Right to Deletion: Request erasure of your user data (subject to legal obligations)
Right to Restriction: Request that data processing of your information be restricted
Right to Portability: Receive your personal data in a structured, machine-readable format
Right to Object: Object to data processing based on legitimate interests or for marketing purposes
Right to Withdraw Consent: Withdraw consent for any consent-based data processing at any time

To exercise any of these privacy rights, please contact our Data Protection Officer at [email protected]. We will respond to all requests within 30 days.

11. Supervisory Authority — OAIC

If you believe that Cleopatra Casino has not handled your personal data in accordance with Australian privacy law, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]

We encourage you to contact us first at [email protected] so we can resolve your concern directly before escalating to the OAIC.

12. Updates to This Privacy Policy

The Cleopatra Casino privacy policy may be updated from time to time to reflect changes in our practices, technology, or legal requirements. When significant changes are made, we will notify registered players via email or an in-platform notification. The updated privacy policy will always be available at cleopatra-online-au.com/privacy-policy/. Your continued use of Cleopatra Casino after any changes constitutes your acceptance of the revised data protection terms.

Frequently Asked Questions — Privacy Policy

What personal data does Cleopatra Casino collect?

Cleopatra Casino collects identification data, contact details, financial information, gaming activity, technical data and communication records. Full details are outlined in Section 2 of this privacy policy.

Does Cleopatra Casino sell my personal information?

No. Cleopatra Casino never sells your personal data to third parties. We only share user data with authorised partners strictly for service delivery, legal compliance, and data security purposes.

How does Cleopatra Casino protect my data?

Cleopatra Casino data security relies on 256-bit SSL/TLS encryption, advanced firewalls, strict access controls, and regular third-party security audits to protect your personal information at all times.

What is the Cleopatra Casino cookie policy?

The Cleopatra Casino cookie policy governs how we use essential, analytical, functional, and marketing cookies. You can manage cookie preferences in your browser settings at any time.

How do I exercise my privacy rights?

Contact our Data Protection Officer at [email protected] to exercise any of your privacy rights, including access, correction, deletion, and data processing objection requests. We aim to respond within 30 days.

How long does Cleopatra Casino retain my data?

Cleopatra Casino data storage periods vary by data type. Account data is retained for up to 5 years post-closure, transaction records for 7 years, and KYC documents for 5 years, in compliance with Australian AML and regulatory requirements.

Who can I contact about data protection concerns?

For all Cleopatra Casino data protection enquiries, contact our DPO at [email protected]. Alternatively, you may lodge a complaint with the OAIC at www.oaic.gov.au if your concern is not resolved satisfactorily.